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FAQ

We've heard your questions. Here are some answers.

Products

Does the wood smell?

Each of the strains of wood we use for our products comes with its own natural scent. And just like any other product designed from wood, the smell does fade over time.

Are the products waterproof?

So, we try to explain this simply. You could fall into a pool and yes, your joints will stay dry. But, if you were to stay in the pool and swim lengths, things are gonna get messy.

Are the products smell-proof?

While we’re not sure of the specifics around being certifiably smell-proof, our products tend to hide the scent pretty well. If you happen to put a half-smoked joint back in for later, in a couple of days the smell will go away.

Will they hold cigarettes?

Yes, while we cannot condoning smoking cigarettes, our products can hold them.

Payment

What payment methods do you take?

We currently accept credit and Interac debit cards via Moneris.

Shipping

What are the products shipped in?

All of our products are shipped in 100% recycled padded mailers. Recovered newspaper is matted into a layer of cushioning — a pillow of paper of sorts — and then sandwiched between two solid layers of recycled kraft paper. The result is one heck of an irrefutably eco-friendly cushioned mailer.

Not only is this padded mailer constructed inside and out from recovered trash, but once it has made its journey and served its purpose, they can easily be redeposited back into the recycling stream.

Do you provide tracking numbers?

Right now we do not provide tracking numbers for our shipments. I know you’re probably upset, we’re working on it.

Do you ship internationally?

Yes, we ship to all countries. Outside of Canada and the United States, we apply a flat shipping fee so in some cases it can actually be more beneficial for you to order from our Etsy shop.

Do you accept returns?

Due to the nature of our products, we do not accept returns at this time, but if you’re not satisfied with your order we won’t leave you high and dry. Please contact us and we’ll help you out.

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Goodwood Accessories

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